About Texas Web Service
Built in Houston. Serving Texas businesses with TWS OS and custom digital solutions.
"The Practice Operating System — Built for Service Businesses"
Our Story
Founded in Houston, Texas by Chad Black and Ryan Hayes, Texas Web Service began with a clear mission: build the operating system that service businesses actually need. We saw practices struggling with 6+ disconnected tools—scheduling here, CRM there, communications somewhere else—and knew there had to be a better way.
Today, we are the team behind TWS OS—the all-in-one practice operating system for service businesses across Houston, Austin, and Dallas. We combine scheduling, CRM, communications, follow-up, reputation management, and analytics into one seamless platform. Plus, we still build custom websites, execute local SEO campaigns, and produce high-converting marketing content for businesses that need more than a platform—they need a partner.
Our Mission
Our mission is to eliminate the operational chaos that holds service businesses back. Every HVAC contractor, legal consultant, dermatologist, and auto body shop deserves software that works for them—not against them. We believe in radical simplicity: one platform, one login, zero friction. From medical practices to law firms to home service contractors, we're committed to transparency, innovation, and delivering measurable ROI.
Leadership Team
Chad Black
Co-Founder & Owner
Chad leads product strategy and business development. With a background in software architecture and service business operations, he designed TWS OS to solve the exact problems he witnessed firsthand.
Read Bio →Ryan Hayes
Co-Founder & Owner
Ryan oversees engineering, infrastructure, and platform reliability. He ensures TWS OS scales seamlessly and delivers enterprise-grade performance for businesses of all sizes across Texas.
Read Bio →Chet Johnston
Chief Marketing Officer
Chet drives growth strategy, content marketing, and customer acquisition. He leads the editorial team and ensures Texas Web Service maintains thought leadership in the Texas digital marketing space.
Read Bio →Editorial Team
Jack Sterling
Staff Writer, The Ozone News Network
Jack is the primary author for Texas Web Service's blog and technical content. An accomplished writer with The Ozone News Network, he brings journalistic rigor and technical depth to every article. His work is reviewed and validated by the TWS leadership team to ensure accuracy and expertise.
Read Bio →Why Choose Texas Web Service?
Houston-Built Platform
TWS OS was designed in Houston for Texas service businesses. We understand your market, your customers, and your operational challenges.
All-In-One System
Replace 6+ disconnected tools with one platform. Scheduling, CRM, communications, follow-up, reputation, and analytics—unified.
Proven ROI
Track every dollar spent. TWS OS includes built-in analytics and reporting to measure what matters.
Texas-First Support
We're your long-term digital partner. Our Houston-based team provides ongoing training, support, and optimization.
Ready to Simplify Your Operations?
See how TWS OS can replace your tech stack and give you back hours every week.
Book a Demo