Texas Web Service/Documentation
Texas Verticals

Dermatology & Med Spa

TWS OS was built in part for the dermatology and medical aesthetics market in Texas. From high-volume Botox clinics in Houston to boutique med spas in Austin, the workflows here handle the full patient lifecycle — from first inquiry to post-visit review.

The Problem We Solve

A dermatology practice generates dozens of new patient inquiries per week — through Google, Instagram, contact forms, and direct calls. Without a structured follow-up system, 40–60% of those leads go cold before anyone on staff has time to respond.

TWS OS responds to every inquiry in under 60 seconds, qualifies the lead with an AI intake node, and books the consultation appointment automatically — all while your staff is focused on the patients in the room.

Core Workflows

Workflow Template

New Patient Inquiry → Booked Consultation

5 nodes

Triggered the moment a new patient submits your contact form. Handles the entire intake-to-booking sequence with no staff involvement.

1
ai_agent_intake
AI reads the inquiry
Extracts treatment interest (Botox, fillers, laser, etc.), urgency level, and any contraindications mentioned.
2
send_sms
Immediate SMS response
Personalized reply sent in under 60 seconds: "Hi Sarah, thanks for reaching out about Botox. We have consult availability this week — let me send you a booking link."
3
appointment_booking
Booking link delivered
Acuity or Google Calendar integration surfaces real availability. Patient self-selects a consult slot.
4
stripe_invoice_generation
Consultation deposit
Optional: generate a Stripe invoice for a $50–$100 consult deposit to reduce no-shows. Payment routes directly to your Stripe account.
5
send_email
Confirmation + pre-consult info
Automated email with appointment details, what to bring, contraindication checklist, and parking info.
Workflow Template

Post-Appointment → Google Review Request

3 nodes

Triggered when an appointment status changes to completed. Sends a review request at the optimal time window — 48 hours post-visit.

1
appointment_booking
Appointment completion detected
Trigger fires on appointment.completed event from Acuity or Google Calendar.
2
wait
Wait 48 hours
Suspends execution for 48 hours — long enough for the patient to see results, short enough that the experience is fresh.
3
google_review_request
Google review SMS
"Hi Sarah, we hope you're loving your results! If you have a minute, we'd love your feedback: [Google Review Link]"

Common Triggers for This Vertical

contact_form_submission

New patient form on your website or social media landing page.

appointment_created

When a patient self-books via your scheduling widget.

appointment_completed

When a provider marks the visit complete in your calendar system.

invoice_paid

Confirm payment and kick off onboarding for treatment plans.

Ready to automate your practice?

See TWS OS in action for your clinic

We'll build your first workflow live during a 30-minute demo. Houston, Austin, Dallas — we work with practices across Texas.

Book a Free Demo →
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