Texas Verticals

HVAC & Trade Services

In Texas, HVAC is not a seasonal business — it's a year-round emergency service. When a unit fails in August at 5 PM on a Friday, the homeowner who gets a response in under 2 minutes books the job. TWS OS makes that response automatic.

The Problem We Solve

Trade service businesses in Texas — HVAC, plumbing, electrical, roofing — win jobs based on speed of response. The first technician who confirms availability gets the booking. If your competitor answers in 2 minutes and you answer in 40, you lost the job.

Beyond emergency response, trade businesses have a recurring revenue problem: they do great work but never follow up for repeat service, maintenance agreements, or Google reviews. TWS OS handles all of it — emergency dispatch triage, job completion follow-up, and review generation — automatically.

Core Workflows

Workflow Template

Emergency Service Request → Technician Dispatched

4 nodes

Triggered by inbound contact form or SMS. The AI reads the service description, assesses urgency, and dispatches the right technician — with the client notified throughout.

ai_agent_intake

AI triages the service request

Identifies service type (AC down, no heat, water heater failure, electrical), urgency level (emergency vs. scheduled), and geographic area (Houston zip code routing).

send_sms

Immediate client response

"Hi Mark, we received your AC emergency request. A technician is available and can be there within 2 hours. Confirming now."

condition

Emergency vs. scheduled routing

If urgency = high: dispatch same-day technician. If urgency = normal: offer next available appointment slot.

send_sms

Technician ETA confirmation

"Your technician [Name] is on the way. ETA: 90 minutes. They will call when 15 minutes out. Call [number] with questions."

Workflow Template

Job Completed → Invoice + Review Request

4 nodes

Triggered when a job is marked complete in your system. Sends the invoice, collects payment, and requests a Google review — all automatically.

stripe_invoice_generation

Invoice generated and sent

Stripe invoice for the job total — parts, labor, service fee — sent to client phone and email. Payment routes to your account within 2 business days.

send_sms

Invoice SMS delivery

"Mark, your invoice for today's AC repair is ready: [Stripe link]. Total: $340. Thank you for choosing us."

wait

Wait 24 hours post-payment

After payment confirmed, wait 24 hours before requesting a review — enough time for the client to confirm everything is working correctly.

google_review_request

Google review request

"Mark, glad we could get your AC running again! If you have a moment, a Google review helps us a lot: [review link]. Thank you!"

🌡️

Built for the Texas Climate

Texas averages 100+ days above 90°F in Houston and Dallas. HVAC failures in summer are medical emergencies for elderly and immunocompromised residents. TWS OS includes urgency scoring in the AI intake node that can flag high-risk situations and escalate response time accordingly.

Common Triggers for This Vertical

contact_form_submission

Service request via your website or Google Business profile.

appointment_completed

Job marked complete — kicks off invoice + review workflow.

invoice_paid

Payment confirmed — triggers follow-up and repeat service nurture.

manual

Dispatcher manually triggers a workflow for a phone-in emergency call.

Built for Texas trade businesses

Win more jobs. Get more reviews. Collect faster.

Book a demo and we'll show you how a Texas HVAC company uses TWS OS to respond to emergency calls in under 90 seconds — automatically.

Book a Free Demo →

← Legal & Law Firms API Reference →